Customer Experience Journal

Read news on the impact and influence of customer experience on business results

Latest Articles

Our interest topics: #digitaltransformation, #customerdataplatforms, #customerexperience, #businessintelligence, #datamanagement, #dataengineering, #GIS

Powering curiosity—the data to make decisions

Powering curiosity—the data to make decisions

Every business needs data to drive decisions, but how do leaders create an information system able to keep up with their changing objectives?They used to call it business intelligenceBusinesses have always needed data to make decisions. As far back as World War II, it...

Customer Experience Management

Customer Experience Management

Customer Experience Management is a term used to describe the operational management of systems and processes used for the purpose of building and maintaining relationships a business has with its customers.

What is Customer Lifecycle?

What is Customer Lifecycle?

Your customer lifecycle sets out the phases of your relationship with customers. It should be comprised of four phases – seduce, engage, delight and expand. Read our guide to find out more.

Industry News (Updated Monthly)

Please note: The insights provided in this section are commonly republished from third-party sources. Articles are the exclusive opinions of the authors. NDMC Ltd accepts no liability for their accuracy or for any consequential impacts of any actions resulting from the use of this information.

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Analysis

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We’re in the process of writing some insightful analysis on this topic.  Watch this space!

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About Us

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For our clients we create customer experiences that stand out. It’s all thanks to our ability to leverage data and build digital platforms

NDMC is a Digital Professional Services company with a pioneering spirit and a 19-year track record for delivering data engineering and customer experience outcomes no other agency can deliver. Our experiences with technology development began in Local Government with the origination of a Business Intelligence platform used to align activities and budgets with strategic priorities and stakeholder aspirations.

In 2003, we became one of the first companies in the United Kingdom to develop No-Code Enterprise software to fast-track app development in support of digital transformations and business model change. In 2009, we created one of the first Customer Data Platforms (CDPs) in Automotive Retail, and more recently in Office Equipment Sales and Service. Our operations span the globe with offices and distributors in South Africa and the United States.

For more information, please get in touch www.ndmc.uk.com/contact