Customer Experience
How organizations in a digital age are re-imagining their customer experience
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Customer Experience Management
Customer Experience Management is a term used to describe the operational management of systems and processes used for the purpose of building and maintaining relationships a business has with its customers.
What is Customer Lifecycle?
Your customer lifecycle sets out the phases of your relationship with customers. It should be comprised of four phases – seduce, engage, delight and expand. Read our guide to find out more.
What is Customer Experience Strategy?
Customer Experience Strategy is a plan of action designed by an organizational management team to achieve a customer experience that goes above and beyond that of its competitive rivals.
What is a Customer Journey?
A customer journey is the mystical (and often theoretical) journey a customer takes to purchase a product. Read this guide to learn more.
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More Reading
Powering curiosity—the data to make decisions
Every business needs data to drive decisions, but how do leaders create an information system able to keep up with their changing objectives?
Customer Experience Management
Customer Experience Management is a term used to describe the operational management of systems and processes used for the purpose of building and maintaining relationships a business has with its customers.
What is Customer Lifecycle?
Your customer lifecycle sets out the phases of your relationship with customers. It should be comprised of four phases – seduce, engage, delight and expand. Read our guide to find out more.
What is Customer Experience Strategy?
Customer Experience Strategy is a plan of action designed by an organizational management team to achieve a customer experience that goes above and beyond that of its competitive rivals.
Creating a Data Driven Culture
We live in a data driven business world. How do you tap into yours?It’s thought Jeff Bezos was the first person to use the term Innovation Value Management (IVM) to describe data as a business asset based on its contributory value. If it wasn’t Jeff, then it was...
What is a Customer Journey?
A customer journey is the mystical (and often theoretical) journey a customer takes to purchase a product. Read this guide to learn more.
What is Customer Insight?
Customer insight is the understanding of your customer, based on their feedback, buying behavior, experiences, beliefs and needs.
What is Customer Data Analytics?
Customer Data Analytics is the application of computer data harvesting, processing and analysis to source insights on customers. Learn more by reading our guide.
What is a Customer Database?
A customer database is a key data repository used by companies to manage their customer associated data. Learn more about it by reading our guide.
What Is Customer Data Management?
Customer Data Management is the discipline of managing the value of customer data.
About NDMC
NDMC is a professional services business committed to helping our clients achieve above and beyond customer excellence through the evolution of digital ecosystems
Our international team of creatives, analysts, consultants and technologists come from a diverse variety of backgrounds. What cements us is our passion to work in partnership with others to achieve above and beyond customer experiences. Marketing today is less about sourcing creative ideas, more about method and technology. It demands a different kind of partner; a provider that blends agency-like competencies with technology and advisory skills.
Solutions are forged through a blend of creative thinkers, strategists, and nurds (people), game-changing methods (processes), and unrivalled code-less enterprise platforms that can affordably adapt to deliver better results.