Industry Insights
MARCH 2021
Latest Articles from NDMC
Our interest topics: #digitaltransformation, #customerdataplatforms, #customerexperience, #businessintelligence, #datamanagement, #dataengineering
How does a Cloud Application Fabric overcome data silos?
Let’s examine how a no-code cloud application fabric can transform how your business extracts value from data and help overcome data silos.
How to Avoid Data Spaghetti
Most businesses today operate more than 80 SaaS apps, making ‘data sense’ harder. What can be done to tame the data spaghetti?
How businesses can overcome the digital divide
Business leaders talk about having their finger on the pulse. But there exists a digital divide between winning businesses and the underdogs.
Powering curiosity—the data to make decisions
Every business needs data to drive decisions, but how do leaders create an information system able to keep up with their changing objectives?
Customer Experience Management
Customer Experience Management is a term used to describe the operational management of systems and processes used for the purpose of building and maintaining relationships a business has with its customers.
What is Customer Lifecycle?
Your customer lifecycle sets out the phases of your relationship with customers. It should be comprised of four phases – seduce, engage, delight and expand. Read our guide to find out more.
What is Customer Experience Strategy?
Customer Experience Strategy is a plan of action designed by an organizational management team to achieve a customer experience that goes above and beyond that of its competitive rivals.
The Customer Experience: It’s Not Just About Closing The Sale
Discover how the real opportunity is fueling a customer-centric transformation that positions the business for financial health.
Industry Perspectives
Please note: The insights provided in this section are commonly republished from third-party sources. Articles are the exclusive opinions of the authors. NDMC Ltd accepts no liability for their accuracy or for any consequential impacts of any actions resulting from the use of this information.
The Customer Experience: It’s Not Just About Closing The Sale
Discover how the real opportunity is fueling a customer-centric transformation that positions the business for financial health.
Prediction: The future of CX
The CX programs of the future will be holistic, predictive, precise, and clearly tied to business outcomes.
An Experience Renaissance To Reignite Growth
An experience renaissance is afoot pushing companies beyond the CX philosophy and organize the business to deliver exceptional experiences.
17 Data Management Predictions from 12 Experts for 2021
Data management predictions for 2021 from the industry’s best and brightest. Find out in this article published on Solutions Review.
Pandemic-Driven Digital Transformation Opens Door For More Women In Tech
How the resulting emphasis on digital transformation is creating a seismic shift in the types of jobs desired by companies.
Amazon Business customers across the UK accelerate digital transformation
Embracing a digital platform that better served their customers, while maintaining cost competitiveness. Find out more in this article.
View Articles and Industry Perspectives by Topic
#DigitalTransformation
Digital Transformation is about leveraging digital technologies to transform customer value and experiences.
Read the latest industry articles here…
#BusinessIntelligence
Business Intelligence and Data Engineering is about leveraging data from across and beyond your enterprise to maximize your opportunity to be a data-driven enterprise. Read articles…
#CustomerExperience
Customer Experience describes how able your organization create a service experience for its customers that goes above and beyond that of its competitors. Read the latest articles here…
Ways to Stay in Touch
Book a Meeting
Let us walk you through the key features of a modern digital platform in just 45-minutes with our virtual tour.
Join Our Newsletter
Keep in touch with our product innovations and industry news articles.
Follow Us
Check up on our latest information on your favorite social media sites.