WDB INVESTMENT HOLDINGS
JOHANNESBERG, SOUTH AFRICA
For WDB Investment Holdings, lending money was as much about transforming the social landscape as it was business opportunity
WDB is a women-led provider of micro loans, advice and mentoring to emerging women farmers and entrepreneurs.
The Objective
WDB’s desired outcome – their very raison d’être – is for the beneficiaries to become contributors to their local and, collectively, the national economy.
The Challenge
WDB had no consistent and reliable way of knowing if the outcomes were being delivered. Their business model was not mapped onto and supported by their processes and underlying technology.
The Solution
We delivered:
- Internal, top-level articulation and agreement on what WDB’s outcomes should be (their business model).
- An aligned platform that gave ‘I need …’ through to ‘look what I’ve achieved’ vetting/approval workflow, decision-prompting robots, alerts, allocation of tasks and prompted follow-up all in one system on one platform.
The Results
The resulting systems have enabled WDB to streamline their back-office and commit more of their team to the value-adding roles needed to execute out on their business plan.
- BranD OUTCOMES 80%
- IImprovements to Applications Processing Customer Experience 95%
- Cost reductions 18%